Installing and updating

Articles

Collect and send log files
As an addition to FlexLink Design Tool a small utility application is installed. This utility is available from Windows start menu and can be used to collect and send log files to the FlexLink engineering tools support team. The time...
How to solve "'DbProviderFactories' section can only appear once per config file" error
Sometimes a user encounter problems starting Design Tool with some strange exception message stating "The 'DbProviderFactories' section can only appear once per config file." . This comes from the fact that IBM DB2 installs a...
Updating components
From version 1.6.5 of the Design Tool the user will be informed if there are components that can be updated in a layout. A component update can either be minor or major. The severity of the update will be shown when the user has loaded a saved ...
Lease management for users
To be able to use FlexLink Design Tool a license has to be leased from FlexLink. This is called a "lease". A fter an application has been submitted a  user account is created in the lease management system by the local  ad...
Network access
The Design Tool requires that certain Internet web servers can be accessed in order to fully function. If it cannot access them, the tool will not start or fail to update important changes in eCat components or the Design Tool itself. Therefore...
Common installation problems
.NET 4.6.2 cannot be installed The Design Tool 2.9.0 requires that  .NET 4.6.2  is installed, and should be installed automatically with the Design Tool installation executable. If the .NET 4.6.2 installation fails, it may be due...
How to handle a computer change
The FlexLink Design Tool lease is personal, but not assigned to any specific computer. After activation (first login) is done the lease is locked to the computer. It is not possible to use the lease on several computers simultaneously...